FAQs

FAQs

Q?

What inspired you to open Salon401?

A.

My true calling has always been working with hair. I think of hair styling and coloring as an artform and I never get tired of seeing someone coming through the Salon401 door and imagining what a new hairstyle or color can do to the way they see themselves. My goal has always been to build a neighborhood business of consistent clientele (think the TV show Cheers but as a hair salon) with local people who are regulars. We will take walk-ins, but our focus has always been on maintaining our clients. We have clients that we’ve had for 30 years. We have clients that have moved away and then a few years later they come back. We have clients who don’t even live in Arcadia, but every time they’re nearby, they stop through and come to see us.

At Salon401our clientele is very diverse. We get a lot of schoolteachers, tech millionaires, and everybody in-between. We do a huge variety of people, and it’s a really lovely experience. We really get to see what’s happening in the world – we love our clientele – it’s fun to keep coming to work every day.

Q?

Do you have the new pastel hair colors on hand for tweens?

A.

Yes! We love to trying new things and we especially like the light lavendar hair color made popular by Kelly Osbourne, daughter of British heavy metal rocker, Ozzy Osbourne. Whether it is gray or lavendar is a debate for some, but no matter, we have a large selection of vibrant and muted hues to choose from. Stop by and see Joe for a consultation or call us at (626) 446-5000 to schedule a time to sit down,  and show us a sample picture of the "look" you want us to help you create. Bring in a photo!

Q?

What is a common question clients ask you?

A.

I get asked a lot-, "How can I successfully cover my gray roots?" I have many tricks up my sleeve to accomplish this that I feel work better than other salons. Our process is a three step process: we first apply a "secret formula", than we apply another product to set the color removal, and finally we apply the color. It lasts longer and our clients swear by it.

Q?

What advice would you give to other Salon owners?

A.

Show up. Keep showing up everyday, whether there’s anyone on the appointment book or not. You never know who might walk through the door. Lots of future business might happen over the phone. Show up and be consistent. Be nice. Be polite, respect people. Continue with your education – keep learning all the time. And really communicate with people. Listen! And these are lessons that we constantly have to remind ourselves of, too. Some days we don’t know what’s going to happen, and then a guy shows up with his wife with a briefcase, and the briefcase is full of money.

Being a hairstylist is almost kind of a therapeutic relationship. And this can be taxing sometimes, but it can also be really special. We have a customer whose husband just died – she’s been our customer for 15 years; we were privileged to be invited to the wake for her husband. I’m getting to the stage of life where lots of my clients are dying, but that’s part of the journey that we go through together. We have clients who used to bring little children to the salon whose kids are now in college.